ABOUT THE NSW OMBUDSMAN
The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. Through complaint handling, review, monitoring, investigation, advice, training and community education, we seek to improve the administration and delivery of public and community services in NSW.
ABOUT THE ROLE
The Project Officer contributes to delivering the Ombudsman’s responsibilities under the Public Interest Disclosures Act 1994 through audits, research and monitoring, development of guidance and delivery of advice. The Project Officer provides high level policy analysis and advice to managers on emerging issues and strategies to address them. The Project Officer provides policy analysis and advice to senior staff on emerging issues and strategies to address them. Key accountabilities
- Develop and implement project plans and conduct or assist with the conduct of the PID audit program, delivery of advice and guidance, and monitoring and research projects, and contribute to the preparation of statutory and other reports arising from these initiatives.
- Undertake research and prepare submissions, correspondence, briefings and other material to support the Ombudsman and senior staff in strategic office initiatives.
- Deliver agreed deliverables on time and to the standard required. As required, exercise formal powers of the Ombudsman, evaluating the public interest in determining the action to be taken.
- Liaise with agency staff and other stakeholders, and provide advice and assistance where required.
- Assist with provision of written and verbal advice to public authorities and other relevant stakeholders about Public interest Disclosures.
- Provide timely advice to senior and other relevant staff on trends, systemic issues, and results of assessment and analysis of information holdings and other relevant matters.
- As directed, monitor agency responses to and implementation of recommendations or suggestions stemming from our oversight, audits or other projects.
- Participate in outreach programs and educational initiatives as required.
Ideally you will have strong critical thinking, research and analysis skills, you will be proactive with the ability to manage complex and sensitive issues. In addition you will have exceptional project management and strong communication including high-quality written skills.
ESSENTIAL REQUIREMENTS OF THE ROLE
The successful candidate must be able to demonstrate:
- an understanding of the statutory functions and work of the Ombudsman;
- demonstrated experience in project management and conduct of research and inquiry focused projects;
- excellent written and verbal communication skills, including the ability to communicate well with our diverse
- stakeholders, and to prepare complex correspondence and reports;
- experience analysing complex matters;
- demonstrated ability to work independently and as part of a team.
- Formal qualifications (such as Law, Social Science) are highly desirable, as is experience in handling complaints and/or public interest disclosures.
HOW TO APPLY
For a discussion about the role, please contact Lucille on 02 8226 9855 or email email@example.com
To apply, please email your current CV and cover letter outlining your work experience, qualifications and your response to the targeted questions:
- Describe a time where you have worked as part of a team to complete an important project. What was your role? Did you face any challenges and how did you overcome them?
- Describe a time when you have been involved in writing a complicated report or piece of written correspondence. How did you decide what to include and what checks did you put in place to ensure your work was accurate
Salary between $99,431 - $110,064 + Super
LHS 297508 #2630176